UnitedHealthcare Launches Virtual Prescription Renewal Option for Contact Lenses and Glasses

UnitedHealthcare has introduced a new virtual prescription renewal option for the millions of members enrolled in its eligible employer-sponsored vision plans. The renewal option aims to make it more convenient and accessible for plan participants to obtain contact lenses and glasses from their home or on the go. 

UnitedHealthcare Vision members in most states have the option to renew their contact lens and single vision glasses prescription at no additional cost as part of their plan, providing members an additional point of access with added flexibility and convenience to renew their eyewear prescription anytime and anywhere from their mobile device or computer, according to UnitedHealthcare. The new service is available at no additional cost to UnitedHealthcare Vision members.

Key details include: 

• An expedited and convenient way to renew unchanged optical prescriptions as a value-add service, which means the online appointment is an additional option and does not replace in-person appointments covered under the member’s plan
• Access 24/7 to an online screening that enables members to evaluate how well they can see with their existing contact lens or glasses prescription
• Prescriptions offered by board-certified ophthalmologists who are licensed in the member’s state and usually available within four business hours

The capability is designed as an additional option for UnitedHealthcare Vision members to renew their optical prescriptions until they can schedule an in-person appointment with an eye care provider for a comprehensive eye exam. This service is not a replacement for comprehensive eye care, rather an alternative for people who need on-demand support. 

*Capability is not available in all markets due to state regulations; minimum age requirement is age 18, additional age restrictions may apply and vary by state.