Clearwave Launches New Patient Interface Solution
Clearwave, a provider of patient check-in solutions via mobile, kiosk, and desktop, announced the launch of Clearwave Connect, a new tablet-based application to enhance front-office experiences. With Clearwave Connect, practices will have the ability to improve check-in speed and accessibility with multiple check-in form factors and one consistent experience which simplifies the check-in process, according to a company news release.
The tablet engages the patient to use their choice of check-in kiosk or tablet. Size and accessibility-constrained practices will now be able to benefit from the flexibility provided by Clearwave Connect, while current customers can bolster their current check-in kiosk solutions. Front offices can also expand their “line-busting” capability, decrease patient check-in time, increase the digital collection of patient data, and improve patient satisfaction.
“Clearwave Connect is an important step towards our mission of providing patients and practices the best and most flexible self-check-in solutions available,” Mike Lamb, CEO of Clearwave, said in a company news release. “With Connect, we provide customers more flexibility in enhancing their practices whether it is through improving the patient experience, making informed decisions with data, or increasing office efficiency and performance.”
The new product brings the best features of the Clearwave Kiosk to a tablet. The WiFi-enabled tablet offers 13 languages, including English, Spanish, Chinese, so practices can address patients in their native languages, increasing patient comfort and the accuracy of pre-examination questionnaires. The solution also collects patient demographic data such as insurance eligibility, consent, and custom questionnaire data. It has a connected, secure credit card payment device for the collection of co-pays, outstanding balances, and self-pay service fees, and provides live updates to the front office on patient check-in status, symptoms, and more.
“The combination of the Clearwave Kiosk and Connect tablet has resulted in greater patient satisfaction, on-time procedures, and low wait times,” Helen Lowenwirth, administrator at East Side Endoscopy, said in the news release. “Because of Clearwave’s solution, we have been able to increase the accuracy of our data and have been able to keep the same level of staff while continuing to grow.”
For more information on Clearwave and Clearwave Connect, visit https://www.clearwaveinc.com/connect