As COVID-19 Shutters Practices Virtual Doc-Patient Activity Soars
A new report shows the enormous increase in online messages and virtual interactions physicians have been having with their patients―out of necessity―since the beginning of the COVID-19 pandemic, according to a Medscape report.
The report from Luma Health, a provider of online patient engagement solutions, also shows how rapidly patients have adapted to virtual care delivery.
The report, which is based on an analysis of 5.7 million data interactions between the 300,000 healthcare professionals who use the Luma platform and their patients, shows that the providers broadcast 1.49 million text, email, and automated voice messages to patients from March 1 to April 1. This volume represents a 37-fold increase from the 69,500 messages that were delivered in January and February, before the pandemic’s seriousness was generally recognized.